Last mile delivery – what is it?
Last mile delivery is the final step of the delivery process, which involves transporting goods directly to the end customer. This step is a key component of city logistics and is vital to the customer experience, as it often determines their satisfaction with the entire purchasing process.
Last-mile delivery can involve a variety of transportation methods, including delivery vehicles, bicycles and even delivery on foot, depending on the location and type of goods. Key challenges in this delivery phase include managing delivery times, cost efficiency and dealing with urban congestion.
The growth of e-commerce and consumer expectations for fast delivery are making last-mile delivery an increasingly important topic in logistics. Companies are investing in technology, such as delivery management systems and mobile apps, to improve the efficiency and transparency of the process.
In addition, due to the growing interest in sustainability, many companies are looking for green delivery methods, which may include the use of electric vehicles or route optimization.
Frequently asked questions
1 What are the benefits of efficient last mile delivery?
Benefits include increased customer satisfaction, faster delivery, and better management of transportation costs.
2. What are the challenges of last mile delivery?
Challenges include managing urban traffic, optimizing routes, and ensuring on-time delivery.
