Picking and packing – what is it?
Picking and packing are basic steps in the order fulfillment process, crucial to maintaining a smooth flow of goods in logistics. Picking involves accurately gathering all the products included in an order from different warehouse locations, which requires precision to ensure that the customer receives exactly what he ordered. This is followed by packaging, which includes properly protecting the products from damage in transit and marking the packages according to their contents. The packing process may require the use of special protective materials, such as cartons, films or fillers, tailored to the specifics of the products being shipped.
Well-executed picking and packing have a key impact on customer satisfaction, as they ensure that the order arrives in full, on time and in perfect condition. As a result, smooth execution of these processes strengthens the positive image of the company, especially in the context of e-commerce, where speed and quality of delivery are extremely important.
Frequently asked questions
1 What are the benefits of efficient picking and packing?
Benefits include reduction of order errors, improved operational efficiency and increased customer satisfaction.
2 What technologies support picking and packing processes?
Technologies include warehouse management systems (WMS), barcode scanners and automated packing systems.
